Below we have compiled the most common questions from Belle Améliee customers. If your question is not listed, our team is ready to help by email: contact@belleameliee.com
Yes. Belle Améliee uses SSL certificate (Secure Socket Layer), technology that encrypts all information entered on the website, guaranteeing security and privacy in your purchases.
We only work with recognised and secure payment platforms. We do not have access to your financial data at any time.
Yes. All orders sent by Belle Améliee have international and national tracking codes, allowing you to track the complete route of the product until delivery.
The tracking code is sent automatically to the registered email address within 3 working days after order processing.
If you do not receive it within the deadline, please contact us providing:
Yes. During international transport it is common for tracking to remain without updates for a few days. As soon as the item arrives in the UK, new movements will be registered by Royal Mail.
Rest assured: this does not mean there is a problem with your parcel.
The average delivery time is 7 to 15 working days after posting.
This period may vary due to:
Changes can only be requested within 24 hours after order confirmation.
After this period, the address cannot be modified nor the order cancelled, as it will have already been sent for logistical processing.
Royal Mail makes up to two delivery attempts. If there is no success or the address is in an area with delivery restrictions, a notice may be left for collection at the nearest post office.
If the product returns to the sender, it will be necessary to request a new shipment, which may incur additional costs.
Contact us immediately via email sending:
After analysis, we will initiate the exchange or refund process according to our Returns and Exchange Policy.
Our support serves exclusively via email: contact@belleameliee.com
