Belle Améliee values transparency, respect and customer satisfaction. Therefore, we provide a clear Returns and Exchange Policy aligned with UK Consumer Rights.
The customer may request an exchange or return of a product within 7 calendar days after receipt, as provided for under UK Consumer Rights legislation.
Requests made after this period will not be accepted.
For the exchange or return to be approved, it is necessary that:
Important: We will not accept products that do not meet these requirements. They will be automatically returned to the customer.
The retailer is not obliged to carry out exchanges for change of mind related to colour, size, model or personal preferences, as provided for by UK Consumer Rights legislation.
However, we evaluate each case individually to offer the best possible solution.
If the product has a manufacturing defect, the customer must send:
After analysis and approval, the customer may choose:
Send an email to: contact@belleameliee.com
Providing:
After receiving the information, our team will return with:
After the product returns for analysis and approval, the refund will be processed within 7 working days.
The settlement period may vary according to:
In cases of manufacturing defects, all shipping costs are the responsibility of the shop.
In cases of change of mind or error in the order by the customer, the shipping and return costs are the customer's responsibility.
By making a purchase, the customer declares to be aware and in agreement with this Returns and Exchange Policy. Belle Améliee reserves the right to update this policy at any time to better serve its customers.
For any questions, we are available by email: contact@belleameliee.com
